Shipping policy
Shipping Policy
At Canella Cosmetics, we aim to make every order experience simple, reliable, and transparent. Please review the information below regarding shipping and delivery.
Processing Time
Orders are carefully prepared and processed within 1–3 business days after payment has been confirmed.
During periods of high demand, promotions, holidays, or product availability issues, processing may take slightly longer. If there is an unexpected delay affecting your order, we will do our best to keep you informed.
Delivery Times
Estimated delivery times depend on the destination and the shipping method selected at checkout.
- Spain & European Union: approximately 5–12 business days
- United Kingdom: approximately 5–12 business days
- United States & Canada: approximately 7–15 business days
- Other international destinations: approximately 7–20 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, local postal services, weather conditions, holidays, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, when tracking is available.
Tracking information may take 24–72 hours to become active after the parcel has been dispatched.
International Orders & Customs
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.
Any customs duties, taxes, or fees charged by the destination country are the responsibility of the customer.
Canella Cosmetics is not responsible for delays caused by customs or local authorities.
Incorrect or Incomplete Address
Please make sure that your shipping address is complete and accurate before placing your order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if the order needs to be reshipped.
Lost, Damaged or Delayed Orders
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us so we can assist you.
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the package and the items received.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and transportation procedures.
Contact
If you have any questions regarding your order or shipping, please contact our customer support team through the contact information available on our website.
Canella Cosmetics
Cosmetics • Beauty • Wellness